We operate in compliance with UAE regulations and export all medicines directly from India through authorized logistics channels.

• Order Processing
  • All orders are processed within 24 to 48 hours of confirmation, excluding Fridays and public holidays in India and UAE.
  • Once dispatched, customers will receive a shipment tracking number via email or WhatsApp.
• Shipping Methods & Delivery Timelines
  • We partner with reliable international courier services (such as DHL, Aramex, or equivalent) approved for pharma shipments.
  • Estimated delivery timeline is 5–8 business days, depending on customs clearance and local delivery schedules in Dubai or UAE Free Zones.
• Shipping Charges
  • Shipping charges are calculated based on the weight, volume, and destination of the order.
  • Final shipping cost will be displayed at checkout before order confirmation.
  • For bulk or wholesale orders, shipping may be subsidized or arranged through freight forwarding, as applicable.
• Customs & Import Compliance
  • All products are shipped with necessary commercial invoices, batch details, and temperature handling instructions (if required).
  • Customers are responsible for ensuring that the ordered medications comply with UAE import regulations.
  • In the rare event of a package being held or delayed by UAE customs, we will assist with documentation and coordination but cannot guarantee clearance beyond our scope.
• Cold Chain & Sensitive Products
  • Temperature-sensitive products (like injections or biologicals) are shipped using validated cold chain packaging with appropriate labeling and insulation.
  • These items are dispatched only from Monday to Wednesday to avoid weekend transit delays.
• Shipping Restrictions
  • Products will not be shipped to any restricted zones or non-compliant recipients as per UAE laws.
  • Prescription medications require a valid prescription and patient ID, which must be submitted before shipping.
• Damaged or Delayed Shipments
  • If a shipment arrives damaged, missing, or significantly delayed, customers must notify us within 24 hours of delivery for resolution.
  • We will coordinate with the courier and offer refunds, reshipment, or store credit where applicable.
• Contact & Support
  • For any shipping-related queries or assistance, please contact us at support@sipmaxinternational.ae or through our live chat during working hours.