Terms of Service
Welcome to Sipmax International LLC. By using our website and services, you agree to be bound by the following Terms of Service. These terms govern your access to and use of our platform and any transactions or communications conducted via https://sipmaxinternational.com . If you do not agree with any of these terms, please do not use our services.
1. Legal Status & Jurisdiction
Sipmax International LLC is registered in the United Arab Emirates and operates under the regulations of the Dubai Free Zone Authority and the UAE Ministry of Health and Prevention (MOHAP), including applicable e-commerce and pharmaceutical guidelines. All disputes shall be subject to the exclusive jurisdiction of the Dubai courts.
2. Eligibility
You must be at least 18 years of age or legally authorized by a guardian to make purchases on this website. By accessing or using our site, you confirm that you are legally competent and authorized to agree to these Terms.
3. Medical Disclaimer
All products sold on this site, including prescription and over-the-counter medicines, should be used under the supervision of a licensed healthcare provider. Information provided on the website is for general knowledge only and is not a substitute for professional medical advice or consultation.
4. Product Availability & Pricing
We strive to maintain accurate product availability and pricing; however, product listings, prices, and availability are subject to change without notice. In the event of a discrepancy, Sipmax International reserves the right to cancel or modify any order.
5. Prescription Medicines
For medicines classified under controlled or prescription-only categories under UAE law, a valid prescription must be uploaded or presented before the product is dispatched. We reserve the right to verify prescriptions and deny any order that does not comply with legal requirements.
6. Shipping & Delivery
Orders are delivered within the UAE and select international regions, depending on applicable import/export regulations. Delivery times are estimates and not guaranteed. Delays caused by customs clearance, third-party logistics, or regulatory inspections are outside our control.
7. Returns & Refunds
Returns are accepted only for eligible items that are unopened, unused, and reported within 7 days of delivery, subject to review. Products that are temperature-sensitive, prescription-only, or biologically active are non-returnable. Refunds, if applicable, will be processed within 10–15 business days.
8. User Obligations
Returns are accepted only for eligible items that are unopened, unused, and reported within 7 days of delivery, subject to review. Products that are temperature-sensitive, prescription-only, or biologically active are non-returnable. Refunds, if applicable, will be processed within 10–15 business days.
- Provide accurate and truthful information at all times
- Not use our platform for any illegal or unauthorized purpose
- Not attempt to breach our systems or compromise data integrity
9. Intellectual Property
All content, trademarks, product listings, images, and software on this website are the intellectual property of Sipmax International LLC or its licensors. Unauthorized reproduction or use is strictly prohibited.
10. Third-Party Links
This website may contain links to third-party websites or services. We do not control or endorse these external sites and are not responsible for their content or practices.
11. Privacy
Our use of your data is governed by our Privacy Policy. By using this website, you consent to the collection and use of your data as outlined therein.
12. Amendments
We reserve the right to modify these Terms at any time without prior notice. Continued use of the website following changes constitutes acceptance of the revised terms.
13. Limitation of Liability
Sipmax International LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, the services or products sold on this site.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically applicable to entities operating in Dubai Free Zones.
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